Workshop Summary

Many of  us prefer to avoid conflict whenever possible, often because we do not  know how to handle confrontational situations or difficult people. 

This  presentation explores some fundamental conflict resolution skills and  strategies. Initially, we focus on the typical responses individuals  adopt when conflict erupts. Then we turn to skills and approaches that  one can adopt to resolve specific conflicts. Finally, we discuss  specific long-term strategies that will help minimize the potentially  negative consequences of conflict.